i hate it when i'm not given enuf info and have to smoke my way thru.. ppl who took the effort and time to call in deserve better than this..

i really don't like to be squashed in the middle..

and i really really don't like customers who act nice but actually is very difficult to handle.. one would think that a screaming customer is harder to handle than a nice one.. but these NICE ppl either can never get wat u say(they just reiterate wat they want over and over and OVER again), don't want to get wat you are trying to say or gets wat u say but still wants it their way and not believe a single thing u tell them..

and i don't like the way i'm handling them either.. i really don't know how to deal with them.. i thought i would learn from ppl here but i realise.. they are too busy to help/don't want to help/don't know how to help/not skilled to handle/give advice on how to handle but advice a vague which only gives bottom line... once in awhile i manage to catch a team leader that gives good advice... but these few wks and prob the next few months... i think i'll be dying there..

the worst part is not about not being able to learn from ppl who have experience but the constant knowledge and fear that i am not that well equipped enuf to handle customers which might just lead to me creating a big enuf mistake that ppl will notice.. and then wat?


i'm sick and tired of this rubbish..


sometimes i think to myself.. maybe i just need to think it thru, think about how to handle customers.. not everyone gets to be taught.. sometimes ppl just need to find it out themselves.. which makes me think about how cmi i am at thinking things thru on my own cos i have a very slow thinking speed for this kind of thing.. i am fast only if someone with experience/good qn-ing ability to talk to me.. my brain needs to be pushed and shown at least once how to do things.. i can think of more ways if i'm shown the way it is done and the rational behind them...

i don't know.. i'm not a quitter and i don't like to be one.. i really don't want to be one..